What type of prepaid PINs and top-ups do you support? 

Qualution support virtually all PIN types, including hard card, virtual cards, debit prepaid cards and non-PIN cards. Multiple tops-up options are supported, including most top-up vendors, interfaces with POS and POSA, our own web self-care web service and through our IVR. Our online MVNO extranet allows you to order PINs and cards, and interfaces with your card print vendor (hard cards).

Do you offer an order-to-cash-solution? 

Yes. Qualution offers a complete solution to support the entire life cycle of your subscriber. With the combination of their own MVNO-specific Oracle based application suite, their extensive systems integration, and their full suite of web applications, combined with their optional managed services, Qualution offers arguably the most complete MVNO support system of anyone.

Qualution provides whatever you lack in the way of IT resources to complete a fully integrated and automated solution. Our end-to-end solution requires a data center with a server to host our application and databases, and a WAN for connection to the numerous interfaces. For clients without a data center, Qualution uses a world-class server collocation facility and Network Operations Center with an award-winning network. You have the option of a shared environment with lower costs and increased redundancy or a dedicated standalone environment. In each, your data is protected in a safe, secure environment. You always have the option of bringing the data center in-house at any point in time.

What does it take to qualify for an MVNO? 

Requirements to become an MVNO depend entirely on the underlying wireless carrier. Most carriers require a substantial number of activations or minimum number of monthly minutes to qualify. You'll need to research each wireless carrier's MNVO program not only to learn of their requirements, but to determine if their programs accommodate your business model. Regardless of carrier requirements, Qualution has MVNO clients that are profitable with only a few thousand subscribers.

What options do I have for offering wireless prepaid? 

Depending on the underlying wireless carrier, Qualution supports two prepaid platforms; one is a real-time call path/mid-call teardown solution, the other is a less expensive near-real-time solution. Once you decide on a wireless carrier offering real-time and near-real-time usage, Qualution supports virtually any and all prepaid models for PIN hard cards, non-PIN cards, eCards, and virtual cards, (in addition to postpaid and pay-as-you-go). Qualution supports wireless prepaid from end-to-end, including card printing and distribution, automated activation, deactivation, and card expiration, usage monitoring, burn rates such as 'x' number of equivalent minutes for roaming, international calls, internet/web usage, downloads, directory assistance, text messages, or similar non-standard usage, low remaining minute warnings, real-time online card balance monitoring, and provides the underlying CRM and dealer care support applications.

There is more than one MVNO platform for prepaid. Qualution knows the strengths and weakness of each, and why you might choose one over another.

What payment processors do you support? 

We've interfaced with numerous payment processors and it's not difficult to add new processors, gateways, or clearinghouses. We have the latest interfaces for:

IPAY (Credit card and Check) www.ipay.com

Authorize.Net (credit card and check) www.authorizenet.com

Surefire Firepay www.firepay.com

Verisign PFPro www.verisign.com

Cybersource www.cybersource.com

Paymentech (4 separate interfaces) www.paymentech.com

Vesta www.trustvesta.com

Western Union www.westernunion.com

Moneygram www.moneygram.com

InComm us-south.net

QComm www.qcomm.com

Comerica www.comerica.com

IPP (In person payment) www.ipppays.com

How affordable is Qualution for an MVNO? 

In performing your due diligence, you'll discover in addition to having the most real-world MVNO experience, Qualution is the most affordable MVNE. Your ongoing OSS costs are much less than 1% of gross revenues. Additionally we save you money by making use of your existing platform pieces, avoiding duplication, leveraging existing strengths, and minimizing start-up costs. Developed specifically for MVNOs, our application has specific tools for their needs. We limit bad-debt exposure through prepaid and pay-as-you-go. We automatically change service to the lowest cost wholesale plan. And more...

1. Providing options to reduce incoming calls to you call center and tools and functionality to speed customer management.
2. Providing the latest functionality to load customers.
3. Providing an integrated IVR solution that drastically reduces your costs.
4. Providing a web-based reporting portal to keep your finger on the pulse of your business.
5. Custom Service Contracts/Agreements are instantly printable, faxable and emailable, saving preprinting costs and lead-time.
6. Support custom loyalty programs that increase usage and reduce churn.
   

Can you interface with our website? 

Qualution interfaces with your website via links for customer self-care, new service activations, terms & conditions, available service plans and pricing, handset and accessory descriptions and prices, promotional offerings, loyalty program management, a form for sending text messages to your subscribers, and similar wireless provider type B2C support. Qualution incorporates your website's look and feel (your skin) in these self-care pages.

With what type of systems do you integrate? 

A partial list:
Carrier provisioning systems
SMS (2.5G) systems
WLNP
Internal and external order management and POS systems
Top-Up Systems
Links from client web sites for web self-care and new service requests
Credit Bureaus and credit profile services
Credit Card Clearing Houses
Address Validation Systems
Journal and AR applications
External Collection Agencies
3rd Party Taxation Databases
In house Journal and AR applications
Tax Compliance and Reporting Services
Predictive Dialer Applications
Print and Mail Vendors
IVRs including Qualution's own IVR
ACH Clearing Houses
Lock Box Providers
EFT Clearinghouse
Cash payment centers

How long does it take to implement your application suite? 

Implementation is tailored to match the client's needs and their ability to manage change. Numerous parties influence time to launch. Qualution's piece typically requires 45 days or less, depending on your business model. The overall project will take longer.

How is taxation handled? 

Wireless providers and resellers have at least three alternatives on how to tax their customers: license a third party taxation product, out-source taxation, or perform taxation internally. The problem faced by billing systems that use third party taxation software is data from the third party tax engine is used for tax filings and then passed back to the billing system where it is forwarded to Journals. After processing adjustments, write-offs, and misc. charges (such as late fees) there is no longer a constant link of taxes reported to the books, making it very difficult to survive an audit. Qualution developed their billing and taxation architecture to minimize exposure and optimize compliance by:

1. Developing and integrating their tax engine within their billing engine, maintaining a constant single source for taxation, including using the same data for processing sales/use tax returns and the subsequent reporting to Journals.
2. Enable two-click invoice line item adjustments that reverse the actual taxes applied.
3. Tracking exempted accounts including exemption termination dates.
4. Incorporating an address validation program that assigns a ZIP+4.
5. Subscribing to third party geocode (tax jurisdiction) and tax tables which, based on the ZIP+4 maps to a geocode, which in turn maps to a tax jurisdiction.
6. Providing for the capture of a service address (in addition to a billing address and contact addresses) for compliance with the Mobile Sourcing Act.
7. Use our internal aggregator for bundled services before calculating taxes.
8. Partnering with tax compliance services for easy filing of returns.

PREPAID TAXATION -- Since taxes vary depending on call type, such as intrastate, interstate, SMS and data, etc. how can you determine at POS what to charge for taxes? Qualution offers a unique solution for prepaid taxation that precisely taxes usage for the appropriate call type based on actual usage. It's the best way in the industry to address prepaid taxation on wireless.

How scalable is your solution? 

Qualution exclusively uses Oracle for its databases - Oracle supports the world's largest database. Qualution has extensive experience in development languages and tools, and in the latest interface technologies, thus insuring unlimited scalability as well as keeping current with the latest technology. Qualution's platform has been tested to easily support over 1 million active subscribers.