Customer Relationship Management is a core strength of Qualution's Platform. Qualution minimizes the cost of managing the customer by (1) reducing incoming calls to you call center through robust web self-care and IVR, (2) adding tools and functionality to speed customer management, (3) providing the latest functionality to load and track new customers, and (4) a web-based reporting portal to keep your finger on the pulse of your business.

Customer Care, eCare, IVR, and Dealer Care are standard components of Qualution's solution, providing powerful tools to service your subscriber base with speedy interactions. Web self-care and a phone system independent IVR enable customers to view and manage their accounts without having to contact a customer-service representative. Interim billing and hotbilling are tools to speed revenues for postpaid accounts.  Three-click change forms simplify multi-step processes, online rerating, two-click adjustments (while viewing bill), fraud credits, are all developed expressly for efficiencies in customer care. Integrated switch interfaces automate provisioning and trouble management. Custom Service Contracts/Agreements are instantly printable from our POS OE and CRM modules, and can be faxed and emailed from with the application, saving preprinting costs and lead-time. Integrated trouble ticketing and technician service scheduling and management is online.

Online help from within the CRM application makes for ease of training. And there's much more, including a full featured suite of collection department functionality to facilitate postpaid dunning and collections. And reporting on all customer metrics is another of our strengths.

In dealer care, commissions can be paid on your choice of billed amounts or collected amounts, as can taxes.